Privacy Policy

A. Information You Provide Directly

We may collect Personal Data when you:

• create an account;
• submit a rental inquiry;
• contact our RMs or customer support;
• purchase premium property access;
• submit a Flex Offer;
• schedule a property visit;
• upload property listings;
• make rental-related payments; or
• otherwise communicate with us through the Platform.

This may include:

Personal Details

• Full name
• Mobile number
• Email address
• Residential address
• Date of birth, where required
• Profile photograph, if provided

Tenant Information

• Employment details
• Occupation
• Monthly income range
• Rental preferences
• Rental history
• KYC documents, where required

Landlord / Property Owner Information

• Property ownership details
• Property location and specifications
• Property photographs
• Rental expectations
• Identity verification documents

Identification Documents

Where necessary and permitted by applicable law, we may collect government-issued or other identity documents for identity verification, fraud prevention, onboarding, service enablement, or regulatory compliance. These may include Aadhaar Card, PAN Card, Passport, Driving License, Voter ID, and property ownership documents.

Payment Information

We may collect limited transaction-related information when you make or receive rental-related payments through the Platform. We do not store complete card numbers, CVV, UPI PIN, bank account passwords, or other sensitive financial credentials, except to the extent securely handled by authorized third-party payment service providers or required for lawful processing. We may receive:

• transaction ID;
• payment status;
• payment amount;
• payment date and time; and
• refund status.

Communications Data

We may collect and maintain records of communications between:

• tenants and landlords;
• users and RMs;
• users and customer support teams; and
• users and third-party service providers acting on our behalf.

This may include calls, emails, WhatsApp messages, in-app messages, support tickets, and feedback submissions, where permitted by applicable law.

B. Information We Collect Automatically

When you use the Platform, we may automatically collect:

Usage Data

• property searches;
• property views;
• saved properties;
• Flex Offer submissions;
• rental payment activity;
• feature usage; and
• time spent on pages or screens.

Technical Data

• IP address;
• browser type;
• device information;
• operating system;
• device identifiers; and
• internet service provider information.

Location Information

We may collect approximate location information through IP address data or, where you grant permission, more precise location information for property discovery, viewing, or related services.

Cookies and Tracking Data

We use cookies, pixels, SDKs, tags, and similar technologies to:

• remember your preferences;
• maintain login sessions;
• improve Platform performance;
• understand user behavior;
• personalize the experience;
• measure marketing effectiveness; and
• prevent fraud and misuse.

C. Information Received From Third Parties

We may receive information from third parties, including:

• identity verification providers;
• payment service providers;
• property owners and landlords;
• marketing partners;
• analytics providers;
• cloud and hosting providers;
• communication service providers;
• mapping and location service providers;
• CRM and support platforms;
• social login providers; and
• other service providers or APIs we use to operate the Platform.

We collect and use such information only where permitted by applicable law and where necessary for the operation of the Platform, fraud prevention, security, compliance, or service delivery.

We may use your Personal Data for the following purposes:

Platform Operations

• creating and managing accounts;
• facilitating property discovery;
• enabling premium property access;
• managing Flex Offers;
• coordinating property viewings;
• providing RM-assisted services; and
• administering user preferences and settings.

Communication Services

• connecting tenants and landlords;
• facilitating communication through RMs and support teams;
• sending alerts, notices, service updates, and transactional messages; and
• responding to queries, complaints, and feedback.

Payment and Transaction Services

• processing rental-related payments;
• facilitating payment initiation, confirmation, reconciliation, and settlement;
• supporting landlord payouts or payment routing where applicable;
• managing refunds, chargebacks, and transaction records; and
• enabling payment-related support and dispute resolution.

Fraud Prevention, Security, and Compliance

• identity verification;
• risk monitoring;
• fraud detection;
• misuse detection;
• authentication;
• security audits;
• compliance checks; and
• enforcement of our terms, policies, and legal obligations.

Service Improvement and Analytics

• improving Platform functionality;
• troubleshooting;
• performance measurement;
• user experience research;
• product development; and
• analytics and reporting.

Marketing and Promotions

• sending offers, recommendations, service announcements, and updates;
• informing you about relevant properties, products, and services; and
• sharing marketing communications, where permitted by law and subject to your communication preferences.

You may opt out of promotional communications at any time, though we may still send transactional, service-related, or legally required communications.

Legal Basis and Compliance

We process Personal Data on the basis of your consent where required, to provide requested services, to comply with applicable law, to protect our rights and the rights of others, to prevent fraud or misuse, and for other purposes permitted by applicable law.

We use cookies and similar technologies to operate the Platform and improve your experience. These technologies may be used to:

• keep you signed in;
• remember preferences;
• analyze traffic and usage;
• improve security;
• personalize content;
• measure the effectiveness of advertising or communications; and
• support fraud detection and prevention.

You can manage cookies through your browser or device settings. Some features of the Platform may not function properly if cookies are disabled.

We may share your Personal Data with the following categories of recipients, only as necessary for the purposes described in this Policy:

• landlords, property owners, tenants, brokers, and other users involved in a transaction or inquiry;
• RMs, support staff, and internal teams;
• third-party service providers and vendors that help us operate the Platform;
• identity verification and fraud prevention partners;
• payment service providers and related financial intermediaries;
• communication providers, including SMS, WhatsApp, email, and calling service providers;
• cloud hosting, storage, infrastructure, and security providers;
• analytics, measurement, and reporting providers;
• marketing and campaign service providers;
• legal, compliance, audit, and professional advisors;
• law enforcement, regulators, courts, or other authorities where required by law; and
• any other person or entity with your consent or as otherwise permitted by applicable law.

We do not sell your Personal Data.

Rezlea may facilitate rental-related payments and related transactions through authorized third-party payment service providers. We are not a bank, payment system operator, NBFC, lender, or insurance provider.

Where available, tenants may make rental-related payments through payment solutions integrated into the Platform. Such solutions may support payment initiation, tracking, reconciliation, communication, refunds, and related transaction services.

We do not store complete sensitive financial credentials such as full card details, CVV, UPI PIN, or bank account passwords, except where securely handled by an authorized payment provider or required by law.

Any payment-related data may also be subject to the privacy policies and terms of the relevant third-party payment provider. We encourage you to review those policies before making a payment.

Any future Flex Protection Program, payment support service, or rental assistance offering shall be governed by separate terms, eligibility criteria, and disclosures.

The Platform may integrate with or contain links to third-party websites, software, tools, services, or APIs. These may include services used for identity verification, messaging, analytics, payments, hosting, maps, location services, support, or other operational functions.

We are not responsible for the privacy practices, security practices, or content of third-party services, except to the extent required by law. Your use of any third-party service is subject to that third party's own terms and privacy policy.

We use reasonable administrative, technical, and physical safeguards designed to protect Personal Data against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These safeguards may include:

• access controls;
• encryption or similar protection measures where appropriate;
• secure storage practices;
• monitoring for suspicious activity;
• vendor due diligence;
• internal access restrictions; and
• periodic review of security controls.

No method of transmission or storage is completely secure. While we strive to protect your Personal Data, we cannot guarantee absolute security.

We retain Personal Data only for as long as reasonably necessary for the purposes set out in this Policy, including:

• providing the Platform and services;
• completing transactions;
• maintaining records;
• resolving disputes;
• enforcing agreements;
• complying with legal, regulatory, tax, accounting, and reporting obligations; and
• preventing fraud or misuse.

When Personal Data is no longer required, we will delete, anonymize, or securely retain it as required by law or legitimate business need.

Your Personal Data may be stored or processed in India or in other jurisdictions where we or our service providers operate. Where Personal Data is transferred outside India, we will take appropriate steps permitted by applicable law to protect it.

Subject to applicable law, you may have the right to:

• access your Personal Data;
• correct or update inaccurate Personal Data;
• request deletion of Personal Data;
• withdraw consent, where processing is based on consent;
• object to or restrict certain processing activities, where applicable;
• manage communication preferences; and
• raise concerns regarding your Personal Data.

To exercise your rights, you may contact us using the details in Section 13 below. We may need to verify your identity before acting on your request.

If you withdraw consent for certain processing activities, we may not be able to provide some or all Platform features to you.

The Platform is not intended for children below the age of 18, unless permitted by applicable law and used under appropriate parental or guardian supervision where required. We do not knowingly collect Personal Data from children without lawful basis. If we become aware that Personal Data has been collected from a child in violation of this Policy, we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When we update this Policy, we will revise the "Last Updated" date at the top of the page. Where required by law or where changes are material, we may provide additional notice through the Platform, email, or other reasonable means.

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our handling of Personal Data, please contact our Grievance Officer or privacy team at:

Company: Skai 7 Private Limited

Brand / Platform: Rezlea

Email: rezleasocials@gmail.com

Address: Flat No A-3301, Tower-A, Indiabulls Blu, Worli, Delisle Road, Mumbai, Maharashtra, India, 400013

We will address your concerns in accordance with applicable law.

By using the Platform, you acknowledge that you have read this Privacy Policy and understand how we collect, use, disclose, and protect Personal Data. Where required, your continued use of the Platform or your explicit action on the Platform may constitute your consent to the collection and processing of Personal Data in accordance with this Policy.